Rabale (Navi Mumbai)

Graduate in B.Com / BBA / Bachelor’s degree in any discipline. Diploma/Degree in Printing Technology, Packaging Technology, or related field is an advantage
Client Communication – Excellent verbal and written communication skills. Customer Relationship Management – Maintain good relationships with existing clients. Order Management – Handle customer orders from enquiry to final delivery. Printing & Packaging Knowledge – Basic understanding of printing processes, substrates, inks, coatings, finishing and packaging products. Quotation Coordination – Coordinate with costing/sales teams for quotations and price enquiries. Production Coordination – Follow up with Planning, Prepress, Production and QC for order status. Proof Approval Follow-up – Coordinate artwork/proof approvals with customers. Delivery Follow-up – Monitor production and dispatch schedules and update customers. Complaint Handling – Receive customer complaints and coordinate for timely resolution. Documentation – Maintain customer records, orders, complaints and communication. MS Excel – Good working knowledge of Excel for MIS, order tracking and reports. Time Management – Ability to handle multiple customer orders simultaneously. Problem Solving – Ability to identify issues and coordinate with internal departments. Team Coordination – Strong coordination with Sales, Production, QC, Planning, Stores and Dispatch.